FAQ

Products.

How long will my meals last for?

Your meals come freshly prepared and ready for your enjoyment. Once the meals are opened they will last five days, and if left sealed they have a lifespan of 7 days.

How do the meals stay fresh?

Our menu is derived from freshly sourced local produce and sealed immediately after it has been cooked and chilled, therefore eliminating any chance of oxidising.

Can I freeze my Your Prep meals?

Yes! These babies are good to go for a freeze and thaw situation to suit your busy schedule. However, if frozen the nutritional value will decrease slightly.

What happens if I have food allergies?

We do our very best to keep our menu free from allergies unless otherwise stated, however, as they are all prepared in the same kitchen we would suggest you read the ingredients list for peace of mind. We are fully gluten-free by ingredient.

Does Your Prep cater for specific dietary requirements?

We are a what you see is what you get service, however, if you feel like you have any issues with this you are free to contact us on myprep@yourprep.com.au

Will I receive exactly what is shown in the images?

Although we ensure all our meals are cooked with the utmost love and care, sometimes the nature of food can look slightly different to any imagery but rest easy as these guys are nutritious, delicious and ready to go.

Will I get bored with my meals?

Our menu offers a lot of variety and as you are the boss of your meal prep you can chop and change as much as you need to stay interested and free of boredom.

How do I know how much to order?

We like to think people have a rough idea of portion size, however, if you aren't sure, sign up to our email list as we are continually sending out educational pieces on diet, meal planning and portion sizing. Alternatively, reach out to any of our social channels and we can help you out.

Are Your Prep meals good for me?

Are they ever! Our ingredients are created with whole foods, no artificial flavours or colourings, all natural herbs and spices. But most importantly - preservative-free.

Ordering.

How do I order?

www.yourprep.com.au - plug in your order, delivery details, payment and let us do the rest for you.

Is there a minimum order?

$49 so we can pay our friendly drivers a fair wage.

When do I have to order by and when is delivery?

Orders in by 9 pm Monday will be delivered that following Wednesday for BRISBANE. THURSDAY for the Sunshine Coast/Gold Coast. FRIDAY for Sydney. Any orders processed after 9 pm will be cooked and delivered in the next weeks batch.

Do I need to sign up to a contract?

Contract? What's that?

Can I rollover my order or pre-order for future weeks?

You sure can simply click subscribe when adding to your cart and not only save more time weekly but also more money with our discount subscription prices.

What happens if I place an order after cut off?

You can contact yum@yourprep.com.au and we will see if we can help you out otherwise it will be delivered in the following week's order.

Payment. 

How do I pay?

Our online portal will take care of that for you.

Are my details confidential?

Absolutely, we treat your details as we would treat our own mother’s, with the utmost care and safety.

Can I receive discounts for being a loyal customer?

We will 100% will be reciprocating the love shown to us through loyal use of the Your Prep service. 

Delivery.

Where does Your Prep deliver?

At the moment we deliver to the Brisbane metro area and the Greater Surfers Paradise area. However, stay tuned as we plan to be visiting our east coast friends very soon. 

Current serviced postcodes:

BRISBANE: 4000, 4001, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4015, 4016, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4270, 4300, 4301, 4303, 4304, 4305, 4340, 4341, 4342, 4343, 4344, 4346, 4352, 4500, 4501, 4502, 4503, 4504, 4505, 4508, 4509, 4740

GOLD COAST: 2485,2486, 4208, 4209, 4210, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4230, 4271, 4272, 4275

SUNSHINE COAST:

SYDNEY: 

How much is delivery?

Free for all orders over $100 - $10 flat rate for all orders under $100 for Brisbane delivers. A flat rate of $12.50 applies to all other deliveries.  

 

What time will my order be delivered?

Brisbane - Wednesday afternoon between 3 pm -8 pm 

Gold Coast/Sunshine Coast - Thursday morning between 7 am - 11 am

Sydney - Friday 2 am - 7 am

 

Do I need to be home to receive my delivery?

Nope, our meals will stay fresh as a daisy for up to 12 hours in our specially designed insulated cartons. If you aren't home when our delivery arrives, you can leave special instructions for delivery when you order. #howgoodsliving

What if I live in a gated complex or high-rise building?

Just let us know in the delivery instructions and we will leave it at reception or elsewhere based on your instruction.

Can I pick up my order directly from Your Prep?

If local you can arrange for pick up but please email myprep@yourprep.com.au to confirm before placing your order.

How do I recycle my delivery box?

Simply leave your box out on your next delivery day and we will collect it for reuse.  

Can I freeze my Your Prep meals?

Absolutely, if frozen the nutritional information will slightly lower however these babies are good to go for a freeze and thaw situation to suit your busy schedule. Our specially designed containers are freezer safe :P